Shipping Policy

Last updated: 12 August 2026

At Ellaire Manchester we offer free shipping on all orders, with no minimum spend. Below you'll find everything you need to know about how and when your order arrives.

1. Shipping costs

There are no handling charges, packaging charges or hidden fees. The price you see at checkout is the price you pay.

2. Order processing

All orders are processed at our fulfilment centre Monday to Friday, excluding public holidays.

• Processing time: 1 – 3 business days
• Order cut-off time: Friday, 15:00 (GMT)

Orders placed before the cut-off time are processed within the same working week. Orders placed after Friday 15:00 (GMT), or over the weekend, enter processing on the following Monday.

During processing we verify your payment, check your address details, quality-check your item and prepare it for dispatch. You will receive a dispatch confirmation email as soon as your parcel leaves our facility.

3. Delivery times

• Processing: 1 – 3 business days
• Transit: 5 – 9 business days
• Total estimated delivery: 6 – 12 business days from the moment you place your order

Business days are Monday to Friday and exclude weekends and public holidays. Delivery estimates are estimates, not guarantees. Delivery may take longer during peak periods (such as Black Friday and the Christmas season), during customs or carrier delays, or in the event of severe weather or other circumstances outside our control.

4. Delivery area

We currently ship to addresses within the United Kingdom. We do not deliver to PO boxes, freight-forwarding addresses or temporary accommodation addresses. If you place an order for a destination we do not serve, we will contact you and refund the order in full.

5. Tracking your order

Once your order is dispatched you will receive an email containing your tracking number and a link to follow your parcel. You can also track your order at any time via the Track Your Order page on our website.

Please allow up to 72 hours for the first tracking scan to appear. Tracking information is generated by the carrier and may not update in real time; a period of inactivity in tracking does not usually mean anything has gone wrong.

If your tracking has not updated for 7 consecutive days, email us at info@ellairemanchester.com with your order number and we will open an investigation with the carrier on your behalf.

6. Split deliveries

If your order contains several items, they may be dispatched separately and arrive on different days. Where this happens you will receive a separate tracking number for each parcel, at no additional cost to you. If part of your order has arrived and the rest has not appeared within a further 5 business days, please contact us.

7. Taxes and duties

All prices shown on our website are in British Pounds (GBP) and include applicable VAT. You will not be asked to pay any import duties, customs charges or additional taxes on delivery. If you are ever contacted by a carrier requesting such a payment, do not pay it — contact us immediately at info@ellairemanchester.com and we will resolve it.

8. Incorrect addresses

Please check your delivery address carefully before completing checkout. We are not able to redirect a parcel once it has been dispatched.

If you notice a mistake, email info@ellairemanchester.com as quickly as possible. If your order has not yet been dispatched we will correct it free of charge. If the parcel has already left our facility and is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery; a redelivery charge may apply in this situation.

9. Failed deliveries and unclaimed parcels

If nobody is available to receive your parcel, the carrier will either leave it in a safe place, deliver it to a neighbour, or leave a card with collection instructions. Parcels held at a collection point are usually kept for a limited period before being returned to sender.

If a parcel is returned to us because it was not collected, we will refund the order less any return carriage costs incurred, or arrange redelivery at your cost — your choice.

10. Lost, damaged or missing parcels

• Damaged in transit: please email us within 48 hours of delivery with your order number and photographs of the packaging and the item. We will arrange a replacement or a full refund.
• Marked delivered but not received: please check with neighbours and around your property first, then contact us. We will open a carrier investigation, which typically takes 5 – 10 business days to conclude. Where a parcel is confirmed lost, we will send a replacement or issue a full refund.
• Delayed beyond estimate: if your order has not arrived within 20 business days of your order date and tracking shows no progress, contact us and we will refund or resend at your discretion.

11. Order changes and cancellations

You may change or cancel your order free of charge as long as it has not yet been dispatched. Email info@ellairemanchester.com with your order number as soon as possible.

Once an order has been dispatched it cannot be cancelled, but you may return it under our Refund Policy — 30 days, no restocking fee.

12. Contact us

Email: info@ellairemanchester.com Telephone: +31 6 42932409

Customer service hours Monday to Friday: 9:00 – 17:00 (GMT) Saturday and Sunday: 12:00 – 15:00 (GMT)

We respond to all enquiries within 24 business hours.

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Ellaire Manchester Company Registration No.: 98885308 · VAT No.: NL005359571B94 Registered Address: Hoofdstraat 38, 2235 CH Valkenburg, Netherlands